My camera or microphone won't connect

Select the Microphone or Camera icon in the top toolbar. There should be an icon(s) that appear indicating what available sources there are and a checkmark will appear over the selected audio/visual source:  


Panopto Express recorder. In the upper left corner, the Audio button is highlighted by a red box



Panopto Express recorder. In the middle of the top toolbar, the Video icon is highlighted by a red box.  On the screen, two video streams appear and one is selected with a checkmark over it.


My Camera or Microphone still won't connect! 

Is my device blocked? 

Select the "Audio" or "Video" tab from the top toolbar: 

Top toolbar, Panopto Express recorder. On it, the Audio and Video options are highlighted by a red box

A message will appear, indicating that Panopto cannot access a device. Depending on the device that is unavailable, it may appear differently. For example,  if your camera is blocked or unavailable, Express will show a camera with a slash through it on the main Capture screen, with a note above it that says "Select camera to create video recording." If you select the camera icon from the toolbar, you will see an error message that says "Couldn't start video source" Note: Similarly, if your microphone is unavailable or blocked, it will say Couldn't start audio source

 Panopto Express recorder.  On the screen, two notes appear: "Select camera to create video recording" and "Or, create an audio-only recording" 

"Couldn't start video source" error message


Unblock a Device

First, make sure the device isn't being used by a different application on your computer. 

Then, if Panopto is blocked from using your microphone or camera, refer to the following articles (based on your browser) for steps on unblocking devices: 

Google Chrome  Firefox Edge Safari (Mac)

Note for Edge users: Once you access this site, select "Privacy," and then expand the section titled “Change website permissions.”




Note: Firefox users may need to make sure they provided the right device with access when they opened the site. If your microphone or camera is not listed, please check your browser settings in Firefox: How to manage your camera and microphone permissions with Firefox